Shipping policy
Shipping Policy – Martin Custom Prints, LLC
Effective Date: 2026
Thank you for choosing Martin Custom Prints, LLC. Because our products are custom-made, please review our shipping policy carefully.
1. Processing Time
All items are made to order.
- Processing time: Typically 1-3 business days
- Large or bulk orders may require additional time
- Processing time does not include shipping time
You will be notified if your order requires extended production time.
2. Shipping Time & Delivery
Shipping times vary based on location and carrier:
- Standard Shipping: 2–5 business days (after processing)
Please note: Shipping times are estimates and not guaranteed.
3. Shipping Carriers
We ship using trusted carriers such as:
- USPS
- UPS
- FedEx
Carrier selection may vary depending on order size and destination.
4. Order Tracking
- Once your order ships, you will receive a tracking number via email
- Tracking updates are provided directly by the shipping carrier
5. Shipping Delays
Martin Custom Prints, LLC is not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Holidays or peak seasons
- Incorrect shipping information provided by the customer
6. Incorrect Address
- Customers are responsible for providing accurate shipping information
- Orders returned due to incorrect addresses may require additional shipping fees to resend
7. Lost or Stolen Packages
- Once an order has been shipped, responsibility transfers to the carrier
- If your package is lost or stolen:
- Please contact the shipping carrier first
- We will assist you in filing a claim if needed
8. Damaged Packages
If your order arrives damaged:
- Contact us within 7 days of delivery
- Provide photos of the packaging and product
- We will work quickly to resolve the issue
10. Contact Information
For shipping questions or concerns, contact:
Martin Custom Prints, LLC
📧 Email: admin@martincustomprints.com
📞 Phone: 401-267-8783
🌐 Website: www.martincustomprints.com